Warranty Excalibur
Warranty and Service
Excalibur warranties cover defects caused at the manufacturing stage.
If you are experiencing problems with your Excalibur Dehydrator:
Please first refer to the Excalibur Dehydrators Frequently Asked Questions (FAQs)
- Send an email to Excalibur Dehydrator Australia at info@excaliburdehydrator.com.au
- Call Excalibur Dehydrators Australia on (02) 8074 1711
- Our Food Dehydrator warranties are in line with the ACCC Repair, Replace & Refund Guidelines.
What Your Warranty Covers:
Personal Use:
This Warranty covers MANUFACTURERS FAULTS ONLY.
The Warranty for Excalibur Dehydrator Australia Does NOT cover:
Improper Usage
Excalibur Dehydrator Australia assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as set forth in the Owner’s Manual provided with each unit.
Consequential Damages
This warranty does not cover any defect due to, or resulting from, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it extend to any product from which the serial number has been removed or altered, or modifications made by unauthorised service personnel or damage by flood, fire or other acts of God.
Transfer
Please note that warranties are only valid for the original purchaser who bought and has registered with us. Warranties can not be transferred.
Bought Your Excalibur Dehydrator elsewhere?
If you have purchased an Excalibur Dehydrator from a retail store such as Just Juicers and you are having issues, please DO NOT return your juicer to Excalibur Dehydrators Australia retail partners. Contact Excalibur Dehydrators Australia directly for troubleshooting/return instructions.
After Excalibur Dehydrator Australia have reviewed your Warranty claim, should they agree that the issue is likely to be due an error caused at the manufacturing stage they will issue you with a prepaid label and instructions on how to package your machine for safe sending.
Please note Excalibur Dehydrator Australia reserve the right to have a qualified technician check the machine and will aim to fix any issues found, before returning the machine to you.
Should you wish to file a warranty claim, please complete an online warranty claim or contact Excalibur Dehydrators Australia at info@excaliburdehydrator.com.au
Excalibur Dehydrators Australia aims to reply within 24-48 hours of receiving your email.
Accessories & Replacement Parts
These parts can be purchased from the Excalibur Dehydrator Australia Shop page.
If you need help identifying your juicer, simply email Excalibur Dehydrator Australia a picture of your juicer, and a picture of the labels on the base of the juicer to info@excaliburdehydrator.com.au
30 Day Money Back Offer
- You made the wrong choice: Excalibur Dehydrator Australia will provide a refund, exchange or credit note once the item(s) are returned unused and in their original undamaged packaging within 30 days. The original shipping cost incurred will be deducted from the total refund and there will also be a restocking fee of 5%.
- Arrived Damaged or not working: The customer is required to return the product to the address provided and will be refunded for this cost. A replacement product can be provided at no extra cost.
- Excalibur Dehydrator Australia must be notified of damaged goods within 3 business days of receipt of your order.
- Change of Mind: Once the Excalibur Dehydrator is used, sadly Excalibur Dehydrator Australia are unable to accept returns, refunds or exchanges due to a change of mind. If you have questions or concerns Excalibur Dehydrator Australia are there to help, contact them via Livechat, Email or Phone the sales team on (02) 80741791
Who covers Return Shipping?
In line with the ACCC Guidelines, in the instance Excalibur Dehydrator Australia confirm and accept your juicer is faulty they will 100% cover all freight costs for the return of your juicer to us. Excalibur Dehydrator Australia can either arrange a collection or indeed refund having received a copy of the freight receipt.
Excalibur Dehydrator Australia will always look to solve your issue quickly and in the most cost effective way if possible. For example if you have a damaged part covered by Manufacturers warranty they will look to send this part out to you immediately.
In the instance Excalibur Dehydrator Australia decide to accept a return of a product deemed by them to be not faulty, the cost of the return will be covered in full by the customer.
Please do not damage or mark the packaging of products you wish to return.
Excalibur Dehydrator Australia can only accept UNUSED Excalibur Dehydrators back as a result of change of mind. This is simply because once they are used they cannot offer them for sale as new.
Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods must be sent back to the customer at the customer’s cost.
Excalibur Dehydrator Australia will always do their best to assist you with how to get the best out of your product, so if you are struggling please do not hesitate to reach out for help.
If you have any questions or concerns, please do not hesitate to contact Excalibur Dehydrators Australia on (02) 80741791.
Unapproved Excalibur Products
Whilst doing your research into which dehydrator you wish to purchase, please consider that any Excalibur Dehydrator purchased overseas or from an overseas seller such as Amazon USA, is not covered by Australian Warranty. These products maybe counterfeit and not have passed Australian Electrical Approvals.
Please visit the Excalibur Dehydrators Australia Approved Retailer Partner Page to ensure you are buying from an Approved Australian retailer. Note that Just Juicers is an Approved Retailer for Excalibur Dehydrators.
