RETURN POLICY
We are pleased to offer return policy on most products. This means that if you change your mind, we can offer you a full refund minus a fee for shipping and administration costs.
All we ask is that you give us an opportunity to discuss with you the concerns you have with the product prior to refund or exchange. We may be able to help you through any problems you are experiencing.
Eligible products, maximum time limits and fees are listed in the table below.
ELIGIBLE PRODUCTS, MAXIMUM TIME LIMITS & FEES
Our return policy lasts for a particular number of days, on a particular range of products, with a particular fee payable.
If the product is not listed in Table 1.1 below, unfortunately, we cannot offer you a refund or exchange unless for warranty purposes.
If the maximum days listed in Table 1.1 have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange, unless for warranty purposes.
The fee payable on your refund or exchange is listed in Table 1.1 below.
Table 1.1 Maximum Number of Days and Fees to Return Items
- Angel - Not Eligible
- Devanti - 14 Days / 15% fee plus postage
- Greenfingers - 14 Days / 15% fee plus postage
- Greenstar - 30 days / 10% fee
- Hurom - Not Eligible
- Kuvings - 7 Days / $20 fee
- Optimum - 30 Days / No fee
- Santos - Not Eligible
- Sedona - 30 days / 10% fee
- Soga - 7 Days / 5% fee
- Vitamix - 30 days / 10% fee
SENDING RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned to us in an undamaged condition, and in the original packaging. There must be no writing on the original box, and it must be packaged inside a separate master box.
We will not accept returns on used products.
To complete your return, we require a receipt or proof of purchase, a note explaining the reason for the return and your contact details.
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@justjuicers.com.au
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at returns@justjuicers.com.au. Contact us for the exact address to ship your item to.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
SHIPPING
To return your product, contact us for an exact address to send your item to. You should mail your product to this address.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ADMINISTRATION FEES
Returns fees payable by the customer are to cover shipping, administration and restocking costs. However the return is for warranty or repair reasons, the return fee may be wavered.
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