• SOGA provides a 12-month warranty and it applies only to products where the ‘12 month warranty’ expressly given in the product listing on this website.

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired (for minor issues) or replaced if the goods fail to be of acceptable quality.

• Subject to the terms and conditions of this warranty, if your goods are defective within 12 months of your purchase, we can return the item for repair. If the failure is major and can’t be repaired, we will provide you a replacement or refund for the full amount of the purchase price (in the event that it is not possible to repair the goods or a replacement is unavailable).

• The applicable warranty period (12 months) commences on the date that the product is delivered to your nominated delivery address.

• If goods are damaged or defective upon delivery, you must provide photos for verification.

• We require for your report to be validated by one of our representatives first before you send the unit back to us for a repair, replacement or refund.

Our team always strives for the best. Any issue encounters, you are welcome to contact our customer service team in order to help you with your concern. You can email us directly at support@sogainternational.com for immediate assistance as our customer support care is available via email 24/7. 

Change of Mind Return Policy

If you decide to change your mind, the item doesn’t fit the original purpose or it was purchased by mistake, it will be under a change of mind policy. You are welcome to return it under this policy but this can be done within 7 days only. 

A photo/video of the item’s condition is required for assessment. Products are required to be inside the original package and unused condition. Failure to do so might deny the refund.

Refund – The total refund will be minus the original postage that was used to send the product, handling fee, and 5% administration fee. The return postage will also be under your own cost/expense.

Damaged Return Policy

If you received the package/item damaged, it should be reported within 24 hours. We make sure that we package our products securely to avoid damaged deliveries.

Please send a photo/video showing the damage in order to review by our team and will respond with further steps/instructions. Damaged items/packages will be collected by the courier company and will be assessed. You will be entitled to a refund or replacement.

Faulty Return Policy

If you encounter some issues with the product like not working properly, etc., please do contact our customer service team for immediate assistance. Providing a photo/video showing the fault should be included in order to resolve the issue. It will be assessed by the team and further instructions will be given.

For minor issues – Our team can offer some instructions to fix the issue or we can send spare parts.

For major issues – Our team will collect the item for repair however if in case that it cannot be repaired, our team will offer a replacement for it.

However, if you would like to return the faulty item for refund, please do contact support@sogainternational.com first for further instructions on how to return the product. 

Product not as described

We guarantee you that all items we offer are fitted for their general or specific purposes included in the listing information. If the criteria cannot be met, you are entitled to report it to our customer support team and it can be replaced or refunded. However, please make sure that it will be within 7 days after the products arrive at your delivery address. 

A photo/video of the item’s condition is required for assessment. Products are required to be inside the original package and unused condition. Failure to do so might deny the refund.

Free Delivery

Postage costs are on us... all the time.

Fast Shipping

Products normally ship 1-2 days after ordering and delivered 3-5 days after shipping. Unless you live in the middle of nowhere, that may take longer!

Quality Products

We source only the best health products from around the globe. 

Easy Returns

30-day money-back guarantee on most items.

Price Match Guarantee

If you find a cheaper price, we'll match it.

Personal Customer Support

From finding your product to after-sales support, you can deal directly with us. We take pride in offering a personalised service.

We Know Juicing

We grow veggies, make fresh juice and smoothies. We love trying new recipes and juice fasts. It's no surprise that we know a lot about juicers and blenders. We're the juicing experts!